This is a Web site of Thoi Designs | Thoi. We can be reached via email at thoi.info@thoi.net or you can reach us by telephone at (310)490-1332.


A Word About Security: Thoi Designs and Thoi are aware that your personal information needs to be protected, so we have established appropriate electronic and managerial systems to safeguard and secure the information we collect. All order information sent to thoi.net is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, Google Chrome, Firefox, etc.), version 3.x and later, support SSL.

PRIVACYWe do not sell, share, or trade any of your information to any third party. We use cookies to store visitor preferences, record session information such as products added to the shopping cart, and record historical activity in order to provide you better service when you return to our website. The information we collect is used to improve your shopping experience, notify you about updates to our site, or to contact you regarding promotions, new products or upcoming events. We do not make your email addresses available to other organizations for commercial purposes.

Payment Information: When you purchase services or products from us, third-party service providers acting on our behalf process payment information, including payment card details and billing and shipping addresses, to help us fulfill your orders.  Any Personal Data collected by such third parties will be subject to the third parties’ privacy policy, rather than this Privacy Policy.

If you disclose any Personal Data relating to other people to us or to our service providers in connection with our Site, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

SHIPPING & RETURNS:

Standard Shipping & Handling Charges: All orders for items that are in stock are shipped within 7 business days after we receive your order, unless items are out of stock. We will notify you if your requested item is out of stock. Please provide the recipient’s telephone number on all orders. We cannot ship to P.O. boxes or to international locations. Please contact thoi.info@thoi.net for any interest in international shipping and rates; customs and duties are applicable towards purchaser.

We ship via United States Postal Service (USPS) Priority Flat Rate or UPS. All orders over $500 are shipped INSURED and will require a signature upon delivery, unless you request a Waiver.

Ground UPS Shipping: All orders will be shipped within 7 business days, in the event we are out of stock we will notify you of production lead time. To expedite your order for non-standard UPS ground shipping, please contact the studio directly: thoi.info@thoi.net or 310.490.1332. We are closed on weekends and observe national holidays.

Combined shipments : To avoid an additional shipping charge, please contact the studio directly to place another order if an online order has already been placed. Shipping reimbursements will not be applied if an additional order is placed online. Possible upgrade eligible on combined shipments. No refunds. Please contact us directly 310.490.1332 or thoi.info@thoi.net *studio hours M-F we are closed on Saturday & Sunday.

Overnight Shipping: If you’d like overnight shipping, please place your order before 11 AM (PST) and we will make every effort to ship in-stock items the same day or the following day for overnight delivery on the next business day. Please check our “calculate shipping” button to view the cost of shipping. One of our representatives will notify you if your item is not in stock.

Saturday Delivery: If you require Saturday delivery, please contact us Monday through Friday at 310.490.1332 or thoi.info@thoi.net (10 AM to 5 PM PST) to discuss the available options in your location.

International Orders: To place an order that will ship internationally, please contact our studio at thoi.info@thoi.net or 1.310.490.1332

Sales Tax: Applicable sales tax will be charged on orders shipped to Washington State.

RETURN POLICY: Our policy is simple: if you are dissatisfied with your Thoi Jewelry purchase, simply contact our studio within seven days of receiving your item and inform us of your discrepancy. The purchase price of the merchandise will be credited back to your original method of payment minus shipping cost. Please make sure we receive your return item within 14 days from receipt of goods. Otherwise, a 5% return/restocking fee will be applied on returned items received after 14 days. No refunds after 30 days. Please return your item with original packaging. Returns will be assessed depending on the purchase in question. Please remember all Special/Custom Orders & Clearance Items are final and not returnable.

SALE ITEMS – All Clearance Items are non returnable-all sales final. Sale prices are subject to change.

Gift Certificates not redeemable via online check out, please contact the studio to apply.

For Exchanges: a new charge will be issued to your account for the replacement cost difference plus shipping unless one of our representatives gives you an exchange number.

REPAIR POLICY: If you need one of our pieces repaired, please contact us at 310.490.1332 or thoi.info@thoi.net for further assistance. There may be a slight charge for repairs, so please call our repair department beforehand to discuss the piece in question, obtain a Return Authorization # (RA#) and further instructions.

In your return package to us: include the piece needing repair (if earrings, send BOTH earrings), your repair instructions, your return information, RA# and package your purchase safely and securely with insurance via USPS Priority Flat Rate or UPS.

All repairs will be made on a first-received, first-repaired basis. Please allow 5-6 weeks for the processing of your repair (excluding holidays) – please note that if material for your repair is not in stock, your repair may take longer.

*We reserve the right on issuing any credits and or refunds on purchases.
Thank You.